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Telecom · Platform

Cloud IVR

Operator-grade IVR for voice and messaging. Visual callflows, TTS/ASR, bot hand-offs and SMS/MMS follow-ups. SIP/IMS ready, API-first, observable and easy to evolve.

Explore features Architecture
SIP/IMS readyPABX & hunt groupsRecording & compliance

Cloud IVR platform

Smart callflows, mobile & fixed voice, messaging and compliance recording.

  • Virtual PBX and IVR
  • Hunt groups & call queues
  • Short numbers & internal dialing
  • Call center workflows
  • Fixedline & mobile voice (SIP/IMS)
  • Call recording with compliance controls
  • Messaging: SMS/MMS, e-mail-to-message, fax
  • Admin portal & API integration
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Key features

Visual callflows icon

Visual callflows

Designer + YAML-as-code. Reusable blocks, A/B and staged rollouts.

Speech & AI icon

Speech & AI

Speech recognition (ASR) and text‑to‑speech (TTS) with AI bot hand‑offs (Dialogflow, Lex, Rasa). Fallback to DTMF input.

Omnichannel follow-ups icon

Omnichannel follow-ups

SMS/MMS and email hand-offs, callbacks and webhook-driven actions.

Recording & compliance icon

Recording & compliance

Selective/consent recording, redaction, WORM storage and retention policies.

SIP/IMS integrations icon

SIP/IMS integrations

Works with TAS/SBC/IMS; transfer, consult, conferences and announcements.

Observability & QoS icon

Observability & QoS

SLIs/SLOs for containment, wait time and transfers; traces and alerts.

Architecture

Ingress (SIP/HTTP) → Callflow Engine → Integrations (TTS/ASR/bots) → Recording/Analytics → Exposure (APIs, events).

The engine runs stateless workers behind a queue, with horizontal scaling and observability built‑in. Below are example deployment and stack views used in operator setups.

Deployment – Voice Backend nodes, queues, caches and databases
Deployment view – backend nodes, engines, queues/caches and DB replication.
  • Stateless workers with message queues
  • Cache tier for prompts and lookups
  • DB replication and backups
UCaaS / CPaaS stack with Service Broker, Voice API Gateway and SIP Core
UCaaS/CPaaS stack – Service Broker, Voice API Gateway, SIP Core and integrations.
  • Voice API Gateway and Service Broker
  • SIP Core integration (TAS/SBC/IMS)
  • Hooks to CRM/BI via webhooks/APIs

Benefits

Why operators and enterprises choose Cloud IVR for everyday voice automation.

Faster

Faster call resolution

Smart routing and self‑service reduce queue time and transfers.

Higher availability

Higher availability

Carrier‑grade reliability with horizontal scaling for peaks.

Lower operating costs

Lower operating costs

Containment of routine tasks, automated callbacks and notifications.

Better customer experience

Better customer experience

Natural prompts, language routing and clean hand‑offs to agents.

Compliance & security

Compliance & security

Selective recording, encryption, announcements and retention policies.

Fits your stack

Fits your stack

Works with TAS/SBC/IMS and business systems via APIs and webhooks.