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Telecom · Platform

Cloud IVR

Operator-grade IVR for voice and messaging. Visual callflows, TTS/ASR, bot hand-offs and SMS/MMS follow-ups. SIP/IMS ready, API-first, observable and easy to evolve.

Explore featuresArchitecture
SIP/IMS readyPABX & hunt groupsRecording & compliance

Cloud IVR platform

Smart callflows, mobile & fixed voice, messaging and compliance recording.

  • Virtual PBX and IVR
  • Hunt groups & call queues
  • Short numbers & internal dialing
  • Call center workflows
  • Fixedline & mobile voice (SIP/IMS)
  • Call recording with compliance controls
  • Messaging: SMS/MMS, e-mail-to-message, fax
  • Admin portal & API integration
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Key features

Visual callflows

Designer + YAML-as-code. Reusable blocks, A/B and staged rollouts.

Speech & AI

Speech recognition (ASR) and text-to-speech (TTS) with AI bot hand-offs (Dialogflow, Lex, Rasa). Fallback to DTMF input.

Omnichannel follow-ups

SMS/MMS and email hand-offs, callbacks and webhook-driven actions.

Recording & compliance

Selective/consent recording, redaction, WORM storage and retention policies.

SIP/IMS integrations

Works with TAS/SBC/IMS; transfer, consult, conferences and announcements.

Observability & QoS

SLIs/SLOs for containment, wait time and transfers; traces and alerts.

Architecture

Ingress (SIP/HTTP) → Callflow Engine → Integrations (TTS/ASR/bots) → Recording/Analytics → Exposure (APIs, events).

The engine runs stateless workers behind a queue, with horizontal scaling and observability built-in. Below are example deployment and stack views used in operator setups.

Deployment – Voice Backend nodes, queues, caches and databases
Deployment view – backend nodes, engines, queues/caches and DB replication.
  • Stateless workers with message queues
  • Cache tier for prompts and lookups
  • DB replication and backups
UCaaS / CPaaS stack with Service Broker, Voice API Gateway and SIP Core
UCaaS/CPaaS stack – Service Broker, Voice API Gateway, SIP Core and integrations.
  • Voice API Gateway and Service Broker
  • SIP Core integration (TAS/SBC/IMS)
  • Hooks to CRM/BI via webhooks/APIs

Benefits

Why operators and enterprises choose Cloud IVR for everyday voice automation.

Faster call resolution

Smart routing and self-service reduce queue time and transfers.

Higher availability

Carrier-grade reliability with horizontal scaling for peaks.

Lower operating costs

Containment of routine tasks, automated callbacks and notifications.

Better customer experience

Natural prompts, language routing and clean hand-offs to agents.

Compliance & security

Selective recording, encryption, announcements and retention policies.

Fits your stack

Works with TAS/SBC/IMS and business systems via APIs and webhooks.

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